Job Role:
NKAM (Insurance, BFSI, FinTech)

Location:
Mumbai

Job Overview

The National Key Account Manager will manage and grow strategic partnerships for
DocOnline
across Insurance, NBFCs, MFIs, and FinTechs.

The role focuses on
driving adoption, retention, and revenue growth
for DocOnline’s healthcare offerings (OPD, teleconsultation, wellness programs) within existing partner accounts, while ensuring seamless execution and high client satisfaction.

Key Responsibilities
Account Ownership & Relationship Management
Own end-to-end relationships with key partners (Insurance, BFSI, FinTech).
Build solid connects with stakeholders across Product, Partnerships, and CXO levels.
Act as the single point of contact for all account-related communication.
Growth & Revenue Expansion
Drive
upsell/cross-sell
of DocOnline’s healthcare solutions.
Identify opportunities to expand coverage, user base, and product adoption.
Deliver on revenue targets for assigned accounts.
Client Engagement & Performance Management




Ensure smooth onboarding and implementation of healthcare programs.
Track utilization, engagement, and partner-level KPIs.
Conduct regular business reviews (MBRs/QBRs) with actionable insights.
Cross-functional Coordination
Work closely with Product, Medical, Ops, and CX teams to deliver partner success.
Resolve escalations and ensure SLA adherence.
Strategic Account Planning
Build account plans focused on growth, retention, and long-term value.
Provide market and client insights to improve offerings and positioning.

Key Requirements

Experience:
10+ years in Key Account Management / Client Success in
Insurance or BFSI
.
Experience managing enterprise partnerships.

Skills:
Solid stakeholder management and communication skills.
Understanding of healthcare/insurance products and ecosystem.
Data-driven approach to account growth and engagement.

Education:
Graduate (MBA preferred).

Other Attributes
High owners

📌 National Key Account Manager Mumbai
🏢 DocOnline
📍 Mumbai