Job Family
GIC Process (India)

Travel Required
None

Clearance Required
None

What You Will Do
Review of transactions, prior alerts or investigations, and accounts held by the subject.
Responsible for hands-on resolution of client fraud issues and daily client needs
Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
Exhibit judgement on sensitive matters and execute required deliverables
Coordinate interdepartmental fraud response.
Provide daily administrative functions for fraud triage and investigations to include obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients.
Create and submit SAQ’s as needed




Ensure timely and accurate reporting, and proper disposition to fraud events
Responsible for building solid working relationships with clients and team members/internal partners
Execute special projects as needed
Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
Act as a subject matter expert providing guidance to clients on fraud events and their required actions
Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach

What You Will Need
Must have a bachelor's degree in any stream from a recognized university
Must have 4+ years of experience in the financial service industry or similar setting, such as Operations, or Fraud Prevention
Solid understanding of payments as well as related fraud typologies
Analyze available information via mu

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