Responsibilities

ServiceNow Functional Testing
Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)
Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules
Validate data migration, import sets, transforms, and data integrity
Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades

Automation & Test Framework
Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)
Automate UI, API, and end-to-end business workflows on the ServiceNow platform
Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks
Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)

API & Integration Testing

• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems

• Validate API contracts, authentication, authorization, payloads, error handling,



and performance

• Perform end-to-end integration testing across microservices, middleware, and third-party services

Performance, Security & Compliance

• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner

• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies

• Participate in vulnerability scans and assist with remediation verification

Quality Engineering Practices

• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention

• Define quality metrics and gates for each sprint or release

• Track and report testing progress, defects, risks, and coverage to stakeholders

• Contribute to continuous improvement of QE best practices, standards, and playbooks

Collaboration & Communication

• Work closely with Product Owners, ServiceNo

📌 Servicenow Functional Tester Bengaluru
🏢 Artech
📍 Bengaluru