Description
This role focuses on delivering high-quality documentation for admin and end-user audiences, including help articles, release notes, in-app assistance, Trailhead content, and setup guides that help customers get the most out of Salesforce.

Responsibilities
Plan, deliver, and maintain net-recent content for multiple features, teams, or technologies across several releases — not just maintaining existing content.
Create multiple content types including conceptual content, release notes, how-to/task-based content, and developer content.
Apply information architecture principles — structuring topics, labeling, navigation, and metadata so content is easy to find and use by both human readers and AI systems.
Think strategically about content for assigned areas and independently advise teams on recommended content approaches.
Work with the content strategist to identify gaps, map content plans to the product adoption curve, and improve content adoption.
Collaborate proactively with stakeholders outside of CX — including UX, PM, Support,



and Product Marketing — raising content and customer experience considerations early.
Contribute to CX, cloud, or team-wide initiatives; serve as a recognized customer advocate within the scrum/product team.
Gather and regularly review documentation metrics and performance data; draw conclusions about what's working, what isn't, and why, and share observations with the team.
Assist others on CX skills, tools, and processes; support recent team members and share constructive feedback with peers.
Independently use AI tools to improve workflow and consistently apply CX standards for AI-ready content.
Exercise quality and ethical judgment on AI-assisted content — carefully reviewing for accuracy, tone, and trustworthiness before publication.
Recognize when existing content does not meet AI-ready standards; flag, address, and escalate as appropriate.

Required Experience/Skills
10+ years of technical writing expe

📌 Staff Trailhead Specialist Hyderabad
🏢 SalesForce-ad
📍 Hyderabad