Minimum Qualification & Experience-
Minimum 1 year of relevant experience as a Process Trainer, Trainer, or SME/Trainer in a BPO/KPO/contact-centre workplace.
Solid knowledge of process training and operational procedures.
Candidates with experience in New Hire Training, Refresher Training, Upskilling and OJT will be preferred.
Excellent verbal and written English communication skills.
Good presentation and classroom/virtual training skills.
Ability to manage a classroom and handle different learner profiles.
Ability to conduct assessments, knowledge checks and provide individual coaching.
Proficiency in MS PowerPoint and MS Excel.
Ability to prepare training reports/MIS and track training effectiveness.
Valuable understanding of operational metrics such as QA, AHT, Productivity, Adherence, Attendance and Shrinkage.





Preferred Certifications / Exposure-
Certified Train-the-Trainer qualification.
COPC Standards knowledge or experience working in a COPC-compliant/certified operation will be preferred.

Individual COPC training/certification from an authorized COPC programme will be an added advantage, but is not mandatory.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
Leave encashment
Provident Fund

Ability to commute/relocate:
Bengaluru, Karnataka (Bengaluru, Bengaluru Urban District): Reliably commute or planning to relocate before starting work (Preferred)

Experience:
Trainer: 1 year (Required)

Work Location: In person

📌 Process Trainer Bengaluru
🏢 Ditio sys
📍 Bengaluru