The Director design operations is responsible for the operational effectiveness and scalability of VA function, working in close partnership with the VA VP.

This role focuses on designing, implementing, and continuously improving the systems, processes, tools, and performance frameworks that enable the team to operate at scale.

As Group expands automation, introduces recent tools and formats, and advances initiatives such as Publishing 2.0, this leader helps to ensure that the VA team adapts deliberately and efficiently maintaining quality, consistency, and financial discipline while enabling innovation.

Role & responsibilities

Operational excellence and scalability
Partner with the VP to translate strategic priorities into practical operating models, workflows, and measurable performance frameworks
Establish metrics across capacity, turnaround time, quality, and cost efficiency
Develop workforce planning and vendor strategies aligned to demand and growth

Automation and tooling advancement
Evaluate, pilot, and implement AI and automation solutions across the design,



asset management, and publishing workflows
Work with the VP and cross-functional partners to prioritize investments and align experimentation with enterprise governance
Drive disciplined adoption of recent tools to improve productivity and reduce manual effort

Workflow and publishing evolution
Design scalable processes that support modular content, multi-format outputs, and evolving publishing models, including Publishing 2.0
Anticipate operational impacts of recent delivery channels and suggest adjustments to roles, handoffs, and quality controls accordingly
Collaborate across teams to ensure alignment

Continuous improvement and performance insight
Establish a culture of operational rigor and ongoing process refinement
Identify evolving capability needs and support skill development within the team
Provide regular operational insights and performance reporting to the VP and leaders

📌 Director Operations Design / Content / Creative Delhi
🏢 Mastermind Network
📍 Delhi