Preferred qualifications:
3 years of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
Ability to accurately process transactions and maintain confidential employee information.
Ability to identify issues in straightforward situations, follow established procedures, and make sound decisions within defined guidelines.
Strong attention to detail and organizational skills.
Experience with contact center technology and case management systems (ex: ServiceNow).
Experience with workforce management or HR systems (ex: Kronos, Workday, UKG).
Robust customer service skills with a focus on timely and accurate resolution of employee inquiries.
Demonstrated ability to prioritize work, follow established processes, and meet service-level expectations.
Ability to recognize when issues fall outside standard procedures and require escalation.
Qualified communication skills and the ability to interact effectively with employees and managers at all levels.




Understanding of standard business practices and professionalism in a service-oriented setting

What youll do on a typical day:
Support the Human Resources and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance-related inquiries.
Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures.
Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues.
Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
Monitor HR and payroll systems to identify routine data discrepancies and ensure complia

📌 Specialist, Time And Attendance Pune
🏢 XPO INDIA SHARED SERVICES
📍 Pune