Job Description
Business Analysis, Governance & Documentation
Gather, analyze, document, and prioritize business requirements for Microsoft 365, SharePoint Online, OneDrive, and Digital Workplace initiatives.
Partner with business stakeholders to understand business objectives, pain points, and operational needs.
Translate business needs into functional requirements, user stories, process flows, acceptance criteria, and solution recommendations.
Create and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), workflow diagrams, process maps, Standard Operating Procedures (SOPs), and other business documentation.
Perform gap analysis and identify prospects to improve business processes, automate workflows, standardize operations, and enhance the overall user experience.
Coordinate User Acceptance Testing (UAT), develop test scenarios, validate business requirements, and support release readiness and business adoption activities.




Manage requirement changes throughout the project lifecycle and ensure traceability from business requirements through implementation.
Support SharePoint governance initiatives, including site lifecycle management, permissions, content governance, information architecture, and compliance with organizational standards.
Document business processes, operational procedures, system configurations, issue resolutions, and platform enhancements to support ongoing operations and knowledge sharing.
Create and maintain knowledge articles, end-user documentation, and internal support materials to promote consistent processes and improve user adoption
Support activities
Manage and support ServiceNow incidents, service requests, and operational tickets related to Microsoft 365, SharePoint Online, and OneDrive.
Track, prioritize, and manage work items, enhancements, defects, and project tasks using Jira.
Monitor support queues and ensure timely resolution of issues while meeting SLA expe

📌 Business Analyst Bengaluru (India)
🏢 RALPH LAUREN
📍 India