We are looking for a confident and enthusiastic Telemarketing Executive to join our team. The role involves connecting with prospective clients, understanding their requirements, introducing our logistics services, and maintaining regular follow-ups to build solid business relationships and generate potential leads.
Key Responsibilities:
Make outbound calls to prospective and existing clients to introduce and promote our logistics services.
Understand customer requirements and communicate suitable services effectively.
Maintain regular and timely follow-ups with prospective clients.
Generate and qualify leads through telephonic conversations.
Maintain accurate records of calls, follow-ups, leads, and customer interactions.
Coordinate with the Sales and Operations teams to ensure smooth communication and follow-up.
Build and maintain positive relationships with prospective customers.
Achieve assigned calling, lead generation, and follow-up targets.
Handle customer queries professionally and provide the required information.
Follow up with leads until the enquiry is converted or closed.
Maintain confidentiality of customer and company information.
Requirements:
Freshers are welcome to apply.
Positive verbal and written communication skills.
Confident and pleasant telephone manner.
Strong follow-up and convincing skills.
Ability to communicate with customers professionally.
Basic knowledge of MS Office / CRM tools is an added advantage.
Positive attitude, willingness to learn, and target-oriented approach.
Ability to work independently as well as coordinate effectively with the team.
Prior experience in the logistics / freight forwarding / shipping industry will be an added advantage.