We are looking for an experienced E-commerce Manager / E-commerce Lead to take ownership of the company's online trading channels, customer web portals, and ordering platforms.

The role will be responsible for the end-to-end e-commerce journey, including online merchandising, product management, pricing, promotions, customer experience, checkout, order fulfilment integration, and post-sale experience.

The ideal candidate should have robust commercial and technical understanding of e-commerce and be comfortable working cross-functionally with IT, Marketing, Sales, Supply Chain, and external technology partners.

Key Responsibilities
Own the e-commerce strategy, roadmap, and day-to-day management of online platforms and customer portals.
Manage product listings, pricing, promotions, and online merchandising to improve conversion and average order value.
Monitor and optimise the complete online customer journey, including navigation, checkout, and mobile experience.
Work closely with IT to ensure effective integration between e-commerce platforms, ERP,



and warehouse/fulfilment systems.
Monitor online sales, traffic, conversion, order volumes, and customer behaviour and use data to drive trading decisions.
Manage SEO, in office search, content, and product data across customer-facing digital channels.
Plan and execute digital trading calendars, promotional campaigns, and online product launches.
Manage relationships with e-commerce platform vendors, payment providers, digital agencies, and other third-party partners.
Oversee corporate/customer account onboarding and portal access.
Identify and resolve e-commerce incidents, technical issues, and customer-impacting problems.
Ensure the e-commerce platform meets relevant security, accessibility, and data protection requirements.
Work with senior stakeholders to identify opportunities for online revenue growth and continuous improvement.

Key Performance Areas
Online revenue and order growth
Conv

📌 E Commerce Manager Chandigarh
🏢 Bleskart Solutions Private
📍 Chandigarh