Job Summary

Responsible for end-to-end meter reading and bill distribution operations, ensuring timely and accurate meter readings across billing cycles, adherence to defined TATs and regulatory requirements, reduction of estimated/incorrect readings and Bill Not Received (BNR) complaints.

Key Responsibilities
Plan and monitor monthly meter reading schedules across billing cycles.
Prepare and upload monthly AMI plans in SAP.
Allocate Meter Reading Units (MRUs) to field manpower as per approved schedules.
Monitor AMI/HES-based remote readings and manual meter readings using optical cord and mobile applications.
Track completed, pending, locked, no-access and meter-not-found cases and ensure follow-up visits.
Scrutinize abnormal, inconsistent and out-sort readings and coordinate with the Screening/Billing teams.
Monitor estimation and unbilled cases and ensure timely closure.
Manage Book/MRU allocation in SAP and BDTS for bill delivery personnel.
Coordinate with printing agencies and AEML teams for receipt and distribution of printed electricity bills.




Monitor physical bill delivery, mobile application status updates and Proof of Delivery (POD).
Coordinate manpower deployment, job allocation, attendance and productivity of meter readers and bill delivery personnel.
Handle customer complaints related to meter reading and bill distribution.
Coordinate with internal teams including Customer Service, Recovery, Legal, Meter Management, Vigilance and Maintenance.
Monitor deviation/objection cases and coordinate required approvals and execution.
Ensure compliance with Electricity Act, MERC regulations, CEA requirements, PWD guidelines and AEML SOPs.
Support audit readiness, data integrity, safety compliance and continuous improvement initiatives.

Candidate Requirements
B.E. in Electrical Engineering.
12 years of experience in utility operations, power distribution, metering or B2B/B2C customer-facing operations.
Valuable understanding of

📌 Senior Engineer Mumbai
🏢 CLR Facility Services
📍 Mumbai