BPO Opening for Aspiring Healthcare Professionals:

Client: Sunetos Global an AlNaya Group Company

Process Type: Inbound Call Support

Region of Support: Across USA

Working Time: Multi-Shift (2 Shifts)

2:30 PM – 11:30 PM IST

8:30 PM – 05:30 AM IST

Working Days: Monday – Friday (fixed weekend off)

Experience: 03 Months – 12 Months

About the Role:

The Patient care associate is responsible to answer the inbound calls in a timely manner, will be responsible for
Obtaining patient information and/or accessing the patient details from the database
Understanding the issues with the patient and booking the Doctor’s appointment with the nearest hospital / clinic / care facility.
Ensuring all the details wrt symptoms are collected before booking the appointment
Update the appointment details in the database which will be accessed by the Doctors and their assistants
Co-ordinate with the patient – care giver – authorized family member through the appointment booking process.




Provide assistance during and emergency by collecting information and coordinate with the nearest ambulance provider and hospital for patient transportation

Typical Associate Requirements:

This is a very empathetic role and hence the expectations from the associate would be
03 to 12 months experience in a US support center
Preferred experience in healthcare, healthcare insurance claims, clinical support, doctors

assistant.
Degree (BSc / MSc Nursing, B.Pharma / D.Pharma, MBBS) / certification in Patient care / Physio / Paramedic
Valuable spoken English and understands the US accent
Knowledge of the medical terms / terminology
Empathetic, Patient, Organized & willing to go the extra mile based on the criticality of the

situation.

Perks Provided to the associate:

The following perks will be provided to the associates working in the night shift
08 hours of working during the 05 day week
Free to & fro transportation to your residence
Free Dinner
Unlimited tea / coff

📌 Healthcare Job: Patient Care Associate Bengaluru (India)
🏢 Krijo Consultancy Services
📍 India