Job Role :Customer Support Executive

Job Description

Location: Silk Board (Work from Office)
Shift: Day Shift (No Night Shifts)
Working Days: 6 days/week (Sunday fixed off)
Job Type: Full-time, On-site
Cab Facility: Not provided

About the Role

We are looking for energetic, enthusiastic and customer-focused people to join our agile team. If you enjoy interacting with people, solving problems, and providing excellent customer experience over the call and email then this role is perfect for you

Key Responsibilities
Handle inbound & outbound calls with professionalism.
Always ensure a positive and Premium Customer Experience
Conduct consultative interactions over call with potential customers
Perform detailed need analysis and recommend best fit solutions
Provide product information and clarify product related queries
Provide best and related ongoing offers to customers
Generating and transfer qualified leads to the store team
Maintain detailed records of customer interactions in CRM
Work towards achieving team and individual targets.





Requirements
Education: Any Graduate
Experience: 0 2 or above years (Freshers welcome)
Languages: Excellent English & Hindi communication (mandatory)
Skills:
Excellent Communication Skills
Solid interpersonal & listening skills
Customer-first approach with patience & professionalism
Willingness to learn & grow
Good analytical and logical thinking skills

Preferred Candidate Profile
Prior experience (preferred, not mandatory) in Inbound or outbound calling in pre-sales, Sales, customer service or Customer experience
Freshers with excellent communication skills in English and Hindi & eagerness to build a career in Customer experience
Positive, Openness in communication and team-oriented mindset.

Why Join Us?
Only Day Shifts enjoy work-life balance
Growth opportunities opportunities with training & mentoring
Vibrant and supportive team culture
Great learning experience

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