Job Purpose

This position is open with Bajaj Finance ltd.

First link of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.

Duties and Responsibilities

PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job)
Achieving business numbers with the assigned line of channels (Basis location and market potential).
People Management (Off roll) Hiring, Retention Productivity.
Sales Governance through compliance of systems and processes.
Responsible for tracking, managing controlling PDD requirement compliance
Reduction in customer complaints cancellation by ensuring that no miss-selling is being done.
Understanding of CRM Salesforce.com.
Effectively engage with Credit, Operations, Risk within 2W/3W teams.
To ensure TAT is maintained for case processing.

MAJOR CHALLENGES
Training of self and their team below.
Hiring right candidate.




Smooth onboarding to help settle the employee well in BFL.
Smooth onboarding of Current Dealer/Partner with BFL
Retention of Off-roll staff

DECISIONS
Hiring of Off roll staff
Approvals by coordinating with internal stake holders eg. Clearing cases
Lead allocation
Field activity planning and closure

INTERACTIONS

Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job

Internal Clients
Connect with various internal department i.e. product, credit, Ops, RCS compliance to process the file.
Connect with HR department for hiring retention

External Clients
Engaging with customer.
Mapping of market competition.

DIMENSIONS

Financial Dimensions

(These should be quantifiable numerical amounts)
From 45 to 70 Cases MOM (depending upon location and market potential)

Other Dimensions
Total Team Size: 9
Number of Direct R

📌 Senior Executive Karnal (India)
🏢 Bajaj Finance
📍 India