Key Responsibilities
Own and manage the end-to-end lifecycle of assigned client accounts, serving as the primary point of contact.
Engage regularly with clients to build robust relationships, understand their business objectives, and ensure satisfaction.
Understand client requirements in depth and translate them into actionable solutions in coordination with internal teams.
Provide timely solutions to client issues and requests, ensuring commitments and SLAs are met.
Gather recent and evolving requirements from clients and channel them back to product/delivery teams.
Propose alternate solutions and workarounds where standard offerings do not fully meet client needs, ensuring continuity and satisfaction.
Drive product/service adoption, retention, and account growth through proactive engagement.
Monitor account health, anticipate risks, and take preventive action to safeguard client relationships.
Coordinate cross-functionally with product, delivery, and support teams to ensure smooth resolution and delivery.
Maintain transparent documentation of client interactions, requirements, and resolutions.