Job Summary

We are looking for a Customer Relationship Executive to build and maintain solid relationships with customers, understand their requirements, resolve queries, and ensure a high level of customer satisfaction.

Key Responsibilities
Manage customer relationships and handle day-to-day customer queries.
Understand customer needs and provide suitable solutions.
Follow up with customers to ensure satisfaction and timely resolution of issues.
Handle complaints professionally and coordinate with internal teams when required.
Identify opportunities for cross-selling and up-selling.
Support customer retention and business growth initiatives.
Maintain regular communication with existing and potential customers.
Prepare customer reports and provide feedback to the management team.
Achieve assigned customer service and sales targets.

Requirements




Graduate in any discipline; BBA/Marketing/Business Administration is preferred.
1–3 years of experience in customer relationship management, customer service, or sales.
Excellent communication and interpersonal skills.
Robust customer-focused approach and problem-solving ability.
Good follow-up and relationship-building skills.
Basic knowledge of MS Office and CRM tools.
Ability to work independently as well as in a team.

Key Skills

Customer Handling | Communication | Relationship Management | Problem Solving | Follow-up | Sales | CRM | Negotiation

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:
Adaptable schedule
Leave encashment
Paid sick time

Work Location: In person

📌 Customer Relationship Executive Noida
🏢 IMTS Institute
📍 Noida