Responsibilities & Key Deliverables
Ownership and Guidance:
Overall ownership of the EPS processes for officers across AFS.
Provide managerial guidance and support to the team for smooth functioning of the Social Security Cell.
Process Strengthening:
Develop and implement suitable process measures to strengthen the EPS claim process.
Stakeholder Coordination:
Coordinate and collaborate with stakeholders, including external agencies (Employees, Ex-Employees, PF Trust, HR/ER, Consultants, etc.).
Liaise with government authorities (EPFO/RPFC) to resolve grievances and settle EPS claims.
Database Management and Documentation:
Manage database and ensure query resolution.
Maintain required documentation.
Employee Guidance:
Guide employees on various issues related to EPS perks.
Assist in developing an appropriate Plan of Action to avail EPS advantages.
Legislative Knowledge:
Possess thorough knowledge of the EPF Act – 1952, EPFO portal functionality, amendments, and POHW regulations.
Proactive Issue Identification:




Implement proactive measures to identify issues early and develop resolution plans for upcoming retirees, including complex cases like Employer Closed and IW cases.
Escalation Management:
Support in resolving escalations, notices, inspections, and queries.
Respond to urgent requirements from EPFO, if any.
Resource Optimization:
Effectively utilize internal resources and consultants to address routine and critical cases.
Technical Proficiency:
Proficient in MS Excel, MS Word, SAP, PowerPoint, etc.
Robust communication skills.

Industry Preferred

Automobile, Consultancy, Human Resources, Legal

Qualifications

Master of Labour Studies; MBA in Human Resources / Industrial Relation

General Requirements

10 to 15 years of work experience in Employee Relations, handling PF & EPS related work.

Ability to work collaboratively across departments.

Strong attention to detail and organizational s

📌 Manager Social Security Cell Mumbai (India)
🏢 Mahindra & Mahindra
📍 India