Job Title: Inbound Customer Relationship Executive (ICRE)

Department: Sales

To handle incoming customer enquiries through phone calls, online enquiries and other channels, provide accurate information about Mahindra vehicles, and convert enquiries into showroom visits, test drives and sales prospects.

Key Responsibilities
Attend and respond to incoming customer calls and enquiries.
Understand customer requirements and provide suitable vehicle information.
Explain vehicle models, variants, features, pricing, offers and basic finance options.
Record customer details and enquiries accurately in the DMS.
Generate leads and assign them to the appropriate Sales Consultant.
Follow up on enquiries to encourage showroom visits and test drives.




Coordinate with Sales Consultants regarding customer requirements and appointments.
Track the status of leads and ensure timely follow-up.
Handle customer questions and provide quick and skilled responses.
Maintain accurate records of calls, enquiries, follow-ups and lead status.
Coordinate with the Sales Team for test drives, bookings, and customer visits.
Collect customer feedback and update the CRM system.
Prepare daily and monthly reports on inbound enquiries and lead conversion.
Follow Mahindra customer handling and CRM processes.

Pay: Up to ₹20,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Kochi (India)
🏢 AUTOBAHN MAHINDRA
📍 India