Job Summary

The Senior Technical Account Manager is responsible is a critical member of Avalaras support organization, responsible for managing technical tickets, ensuring timely resolution, and driving customer satisfaction for our Enterprise. Involving complex product and connector issues that cannot be fully resolved through frontline troubleshooting alone, while improving the speed, quality, and consistency of engineering engagement. This is an engineering-aligned support talent that can reduce time to resolution, improve case quality, raise the standard of Jira submissions, and turn repeat issues into durable knowledge and process improvements. It also reflects Avalaras broader need to embed AI into technical support in practical ways that improve investigation speed, communication quality, and team scalability. In addition to resolving complex issues, this role is expected to use AI in day-to-day work to accelerate research, strengthen technical analysis, improve case documentation, and identify prospects to make technical support more effective and scalable over time.



The business outcome this role enables is straightforward: better customer experience, faster and more reliable resolution of complex cases, better use of engineering capacity, stronger support scalability, and fewer repeat incidents over time. By combining technical judgment with thoughtful AI adoption, this role also helps Avalara improve how support work is performed, not just how individual cases are resolved.

How This Role Elevates Avalara
This role raises the technical bar of Enterprise Support by bringing stronger investigation discipline, better case documentation, cleaner handoffs, more effective Jira creation, and clearer collaboration with Product and Engineering. It also improves the capability of the broader support organization by turning difficult cases into reusable knowledge, troubleshooting actions, and support-ready guidance that reduces future rework.
This role help

📌 Senior Technical Account Manager Pune (India)
🏢 Avalara Technologies
📍 India