Senior Customer Quality Engineer

Company:
SAN Automotive Industries Pvt. Ltd.

Location:
Faridabad, Haryana

Employment Type:
Full time

Experience:
8–10 Years

About SAN Automotive

SAN Automotive Industries Pvt. Ltd. is an automotive and engineering component manufacturer with capabilities in sheet-metal stamping, press components, fabrication, tooling, assemblies and related manufacturing solutions.

The company works across the automotive and engineering ecosystem, including passenger vehicles, two-wheelers, construction equipment, agricultural machinery and other industrial sectors. Its customer and industry exposure includes organisations such as Maruti Suzuki, JCB and other leading OEMs and Tier-1 companies.

Position Overview

We are looking for an experienced
Senior Customer Quality Engineer
with
8–10 years of experience
in the
Automotive Sheet Metal Manufacturing Industry
. The candidate will be responsible for managing customer quality, complaints, audits, PPAP, 8D, and ensuring high customer satisfaction.

Key Responsibilities




Act as the key point of contact for
customer quality-related matters
.
Handle
customer complaints, rejections, escalations, warranty issues, and quality concerns
.
Prepare and submit
8D, CAPA, containment, and corrective action reports
within customer timelines.
Conduct
root cause analysis
using 5 Why, Fishbone, and 7 QC Tools.
Coordinate
customer audits, visits, inspections, trials, and quality meetings
.
Manage
PPAP, APQP, PFMEA, Control Plan, MSA, SPC
, and engineering changes.
Monitor
customer PPM, rejection, complaints, and quality performance
.
Ensure effective implementation and closure of customer corrective actions.
Coordinate with
Production, NPD, Tool Room, Quality, Maintenance, and Purchase
teams for issue resolution.
Ensure compliance with
IATF 16949, VDA, MACE, and Customer-Specific Requirements (CSR)
.
Drive customer satisfaction and continual improvement initiatives.

Qualifications & Experien

📌 Customer Quality Engineer Faridabad
🏢 SAN Automotive Industries
📍 Faridabad