Role & responsibilities
Maintain vital Customer Service with account representatives
Supervise assigned customer accounts
Accept loads to Mcleod via EDI electronic load tendering, confirm load information and appointment schedule.
Deliver Customer expectation
Transparent EDI errors, review planning board, request additional shipments for lanes/regions below capacity.
Track and trac equipment to provide customer with updates and ETA.
Work with planners and dispatchers to provide timely updates into TMS
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Assist with any issues that arise with the load issues at the shipper, receiver, product issues, overages, shortages, damages, rescheduling etc.

Preferred candidate profile
Robust Communication Skills needed.
Solid organizational skills and detail oriented.
Experience with Outlook, excel, and scheduling/software systems preferred.

📌 Customer Support Expert Bengaluru (India)
🏢 NL Transportation
📍 India