Job Description ECD Counsellor

Position: ECD Counsellor

Job Overview

We are looking for a compassionate and dedicated ECD Counsellor to join our team at the 104 Centre. The candidate will be responsible for providing telephonic counselling and guidance to beneficiaries, including pregnant women (ANC) and children, by making outbound calls and sharing accurate health-related information. The ideal candidate should possess excellent communication skills in Marathi and a caring, empathetic approach.

Key Responsibilities
Communicate effectively with beneficiaries in Marathi.
Make outbound calls to pregnant women (ANC) and beneficiaries related to child health.
Provide counselling and health-related guidance as per beneficiary requirements and approved protocols.
Maintain accurate records of beneficiary interactions and update the system regularly.
Conduct timely follow-up calls to monitor beneficiary health status and ensure continuity of care.
Share information regarding maternal and child healthcare services, government health programmes, and preventive care.




Escalate complex medical concerns to the appropriate healthcare specialists whenever required.
Maintain confidentiality and professionalism while handling beneficiary information.
Meet daily call quality and productivity targets.

Skills & Qualifications

Educational Qualification
Graduate in any discipline.
B.Sc. Nursing / GNM (General Nursing & Midwifery) / ANM (Auxiliary Nurse Midwife).

Experience
0–1 year of relevant experience.
Freshers are welcome to apply.

Required Skills
Excellent verbal communication skills in Marathi.
Basic knowledge of maternal and child healthcare.
Good interpersonal and counselling skills.
Basic computer knowledge.
Ability to handle sensitive conversations with empathy and patience.
Solid documentation and follow-up skills.

Salary

13,000 – 16,000 per month

Perks
Health Insurance
Provident Fund (PF)

Work Schedule
Rotational S

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