Role & responsibilities :
Handle inbound and outbound customer calls, emails, and queries in a skilled and courteous manner.
Provide accurate information regarding diagnostic tests, home collection services, reports, pricing, and laboratory locations.
Assist patients and clients with appointment scheduling, report status updates, and service-related requests.
Resolve customer complaints and concerns promptly while ensuring a positive customer experience.
Coordinate with internal teams, laboratories, collection centers, and field staff to address customer requirements.
Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system.
Follow up on unresolved cases and ensure timely closure of customer issues.
Support customer retention initiatives by delivering exceptional service standards.




Identify recurring customer concerns and share insights with management for service improvement.
Ensure adherence to company policies, quality standards, and service-level agreements.

Preferred candidate profile :
Graduate in any discipline.
1 years of experience in customer support, customer service, call center, healthcare, diagnostics, or related industries.
Excellent verbal and written communication skills.
Solid interpersonal and problem-solving abilities.
Proficiency in MS Office and CRM applications.
Ability to handle customer interactions with empathy, patience, and professionalism.
Solid organizational and multitasking skills.

📌 Walk In Customer Support Executive Chennai
🏢 Neuberg Diagnostics.
📍 Chennai