Restaurant Captain – Café

Job Title: Restaurant Captain
Industry: Café / Food & Beverage
Employment Type: Full-Time
Experience: 1–3 Years
Location: Bhubaneswar, Odisha

Job Summary

We are looking for a Restaurant Captain to supervise daily café operations, ensure excellent customer service, coordinate with the service team, and maintain smooth and productive front-of-house operations.

Key Responsibilities
Supervise and coordinate the service staff during daily café operations.
Welcome guests and ensure a warm and skilled customer experience.
Take customer orders accurately and ensure timely service.
Coordinate with the kitchen and bar team to ensure orders are prepared and served correctly.
Monitor food and beverage quality, presentation, and service standards.
Handle customer queries, feedback, and complaints professionally.
Allocate tables and manage customer seating during busy hours.
Ensure proper table setup, cleanliness, and hygiene standards.
Monitor staff attendance, grooming, discipline, and performance.




Train and guide junior service staff on customer service and café procedures.
Coordinate with the Café Manager regarding daily operations and staff requirements.
Monitor stock of service items such as cutlery, crockery, glasses, napkins, and other essentials.
Assist in billing and POS operations when required.
Ensure compliance with café hygiene, safety, and service standards.
Support the team during peak hours and special events.
Prepare or assist with daily operational reports as required.

Required Skills & Qualifications
Minimum 1–3 years of experience as a Restaurant Captain, Senior Steward, Team Leader, or similar role in a café/restaurant.
Valuable knowledge of restaurant/café service operations.
Excellent communication and customer-handling skills.
Strong leadership and team-management abilities.
Good knowledge of POS and billing systems.
Ability to handle customer complaints and resolve issues professi

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