Role: Luxury Sales specialist (Growth & Monetization)

Role Overview

As a Luxury Sales Specialist, you will serve as the primary point of contact for a portfolio of HNI clients, ensuring an exceptional customer experience by driving revenue growth through strategic upselling and cross-selling initiatives.

This role requires a strong blend of analytical thinking, commercial acumen, stakeholder management, and execution excellence. You will collaborate closely with cross-functional teams to deliver seamless customer experiences while identifying opportunities to maximize customer value and business revenue.

Key Responsibilities:
Client Relationship Management & Coordination
Act as the primary point of contact for HNI clients, managing queries, requests, and escalations.
Ensure timely resolution by coordinating with internal stakeholders.
Maintain explicit and qualified communication across all client interactions.
Partner with Sales, Marketing, and the Strategic Leadership Office to ensure seamless execution.

Revenue Growth & Monetization




Identify and drive upselling and cross-selling prospects.
Develop strategic channels, including Family Offices, Wealth Managers, and the Hurun Network.
Recommend solutions aligned with customer needs.
Drive opportunities from identification to closure.

Analytics & Business Insights
Leverage CRM and data analytics to identify high-potential customers and revenue opportunities.
Analyze customer behaviour and market trends to drive focused actions.
Monitor pipeline, conversions, and key performance metrics.

Process Excellence & Compliance
Maintain accurate CRM records and sales pipeline updates.
Ensure adherence to internal processes, pricing guidelines, and compliance standards.

Skills & Competencies
Strong analytical, communication, and negotiation skills.
Commercial mindset with the ability to identify revenue opportunities.
High ownership, attention to detail, and customer focus.
Ability

📌 Avp/dvp Luxury Sales Growth & Monetization Specialist Mumbai
🏢 Lodha
📍 Mumbai