Job Summary

We are looking for an experienced CRM Enterprise Architect with solid expertise in Telecom OSS/BSS, CRM solutions, and Java-based open-source technologies. The ideal candidate will play a key role in solution architecture, system integration, digital transformation initiatives, and enterprise-scale CRM implementations within the telecom domain.

Key Responsibilities
Lead solution ideation, architecture design, and implementation for CRM and Telecom OSS/BSS systems.
Design and integrate enterprise information systems to meet business and operational requirements.
Assess existing system architecture and recommend improvements for scalability, performance, and security.
Collaborate with business stakeholders, development teams, and operations teams to deliver optimal solutions.
Provide effort estimations, technical guidance, and architectural governance.
Troubleshoot complex production issues and perform root cause analysis.
Drive performance tuning activities for high-volume applications.
Analyze logs, thread dumps, heap dumps,



and application performance metrics.
Ensure security best practices are incorporated into solution design.
Research emerging technologies and recommend innovations to improve system effectiveness.
Facilitate cross-functional collaboration between Development, Operations, and Business teams.

Required Skills
Strong experience in Telecom OSS/BSS and Channel Applications.
Minimum 5+ years of Solution Architect/Enterprise Architect experience.
Hands-on expertise in Java-based Open Source Technology Stack.
Solid understanding of CRM modules including:
Sales
Marketing
Service
Experience in B2B/B2C Lead-to-Cash Journey.
Expertise in:
Order Capture
Product Configuration
Eligibility Checks
Pricing & Billing
Payment Processing
Customer Agreements
Robust knowledge of Integration Frameworks and API Architecture.
Experience with Containerization and Container Orchestration technologies.

📌 Walk In Solution Architect Lead Pune
🏢 Tata Consultancy Services
📍 Pune