Job Description: Travel Operations Specialist INTL Voice (GDS)

Job Summary

We are looking for Travel Operations Specialists with expertise in air customer support operations covering new booking, products & ancillaries, special service requests, cancellation & refunds, exchanges, and post-booking support. The ideal candidate should have hands-on experience with Amadeus (Mandatory) & Galileo (Would be an add-on), strong knowledge of fare rules, BSP/ARC processes, and the ability to manage end-to-end booking support accurately and efficiently.

Key Responsibilities
Sound understanding of travel terminologies, including trip types, flight types, frequent flyer programs, DGCA, and ICAO regulations
Proficiency in PNR creation across all passenger categories (PTC) with applicable pricing codes: Adult, Senior, Child, Unaccompanied Minor, Infant, Student, Military, etc.
Transparent understanding of ARC and BSP
Working knowledge of various pricing commands, including IT fares, BT fares, negotiated fares, bulk fares and published fares




In-depth knowledge of fare rules and fare categories
Ability to interpret ticket images, including coupon status, fare basis code, and fare calculation line/fare ladder
Proficiency in full and partial exchanges (reissue and revalidation), cancellations, and refunds
Experience in identification & managing voluntary and involuntary changes and cancellations, including schedule changes and IRROPS
Hands-on experience with EMD issuance
Hands-on experience with NDC and LCC change and cancellation processes (SPRK, Travel Fusion)

Required Qualifications
Communication Skills
Solid written and spoken English communication skills.
Minimum typing speed of 30 WPM with 85% accuracy.
Valuable understanding of grammar, spelling, punctuation, and written communication.
Ability to clear assessments covering grammar, spelling, punctuation, passage reconstruction, and essay writing.
Versant Score of 5 or above preferred.

Preferred Qualif

📌 Walk In Travel Operations Specialist Gurugram
🏢 AIonOS
📍 Gurugram