Job Summary

We are looking for an experienced IT Change Management Analyst to support Change Governance for customer-facing digital platforms. The role will be responsible for ensuring IT changes are properly assessed, governed, approved and implemented with minimal business/customer impact.

The ideal candidate should have robust ITIL/ITSM and Change Management experience, with exposure to RFC review, CAB/change governance, risk and impact assessment, stakeholder management and service improvement.

Key Responsibilities
Manage and govern the end-to-end IT Change Management lifecycle.
Review Change Requests/RFCs for completeness, risk, impact, implementation and rollback plans.
Participate in and support Change Review/CAB meetings, particularly for high-risk and business-critical changes.
Challenge delivery teams where changes do not meet required governance, quality or policy standards.
Ensure appropriate testing, business approvals and implementation plans are available before change execution.




Monitor change implementation and conduct Post-Implementation Reviews (PIRs).
Prepare weekly/monthly Change Governance and KPI reports for management.
Analyse change trends, failed changes and recurring issues to identify improvement opportunities.
Support Continual Service Improvement (CSI) and service quality initiatives.
Collaborate with Application, Infrastructure, Network, Security, Business and Vendor teams.
Ensure compliance with ITIL/ITSM processes and organizational policies.

Must-Have Skills
4 to 8 years of experience in IT Change Management / Change Governance.
Solid understanding of ITIL and IT Service Management.
ITIL Foundation certification.
Hands-on experience with RFC/Change Requests and CAB/Change Review processes.
Experience in risk and impact assessment of IT changes.
Knowledge of implementation, testing and rollback/backout procedures.
Ability to challenge teams and ensure process/policy compliance.
Robust stakeh

📌 It Change Management Analyst Pune
🏢 Allegis Group
📍 Pune