Job Description Process Expert
Job Title:
Process Expert HRO Employee Data Management

Location:
Bangalore

Experience:
3 6 Years

Language:
German B2/C1 mandatory

Shift:
11:30 AM 8:30 PM IST

Transportation:
Not provided Role Overview

We are looking for a
Process Expert HRO Employee Data Management
to support end-to-end
Hire-to-Retire (H2R) HR Operations
for a global client. The role will provide
Tier-1 HR Helpdesk support
, manage employee lifecycle transactions, and collaborate with global HR teams.

German language proficiency at B2/C1 level is mandatory
, along with experience in HR Shared Services and HR Operations.

Key Responsibilities 1. HR Helpdesk Tier 1 Support
Handle employee queries related to Compensation, Perks, Payroll, Learning & Development, Timekeeping, Recruiting, Performance Management, and Workday transactions.
Provide voice and non-voice support in German and English.
Manage and resolve HR service tickets within defined SLA and TAT.
Handle high-touch employee cases related to payroll, perks, health and wellness,



and other HR services.
Escalate complex issues to appropriate HR teams when required.
Hire-to-Retire (H2R) Operations
Process employee lifecycle transactions in Workday HCM.
Support recent hire onboarding, employee data updates, document verification, and background verification activities.
Manage employee changes such as personal data, job information, organizational changes, and other H2R transactions.
Support offboarding and exit processes, including documentation and workflow completion.
Learning & Development Operations
Support end-to-end Learning Administration processes.
Coordinate with employees, HR teams, and external learning vendors.
Support learning event administration, vendor coordination, invoicing, and related activities.
Maintain accurate learning and employee records.
Employee Data Management & Quality
Maintain high standards of data accuracy, confidentiality, and quality.

📌 Process Expert Bengaluru
🏢 Vmc soft Technologies
📍 Bengaluru