Job Description – Captain

Tea Experiences Room Café

Department: Café Operations

Designation: Captain

Reports To: Café Operations Manager

Location: Tea Experiences Room

Job Summary

We are looking for a confident, energetic, and guest-focused Café Captain to lead the floor service team at our Tea Experiences Room. The Captain will be responsible for smooth day-to-day service, team coordination, guest satisfaction, and maintaining premium hospitality standards.

Key Responsibilities
Supervise and coordinate the Steward and service team during each shift.
Welcome and engage with guests, ensuring a warm and personalized experience.
Ensure smooth and timely service of food, beverages, and tea experiences.
Take guest orders accurately and communicate them effectively to the kitchen and bar.
Maintain robust knowledge of the café menu, tea varieties, and signature tea experiences.
Recommend teas, beverages, and food items based on guest preferences.
Drive upselling and cross-selling while maintaining a genuine guest-service approach.
Monitor table service,



presentation, cleanliness, and overall floor standards.
Handle guest queries, feedback, and complaints professionally and promptly.
Coordinate between the kitchen, bar, store, and service team for smooth operations.
Brief the team before shifts regarding reservations, special guests, events, and daily targets.
Ensure proper grooming, uniform, hygiene, and discipline of the service team.
Monitor availability of crockery, cutlery, glassware, and service requirements.
Assist with opening and closing procedures and daily operational checklists.
Report operational issues, guest feedback, and service concerns to the Café Manager.
Ensure company SOPs and hospitality standards are consistently followed.

Candidate Profile
Experience: 2–4 years in a café, restaurant, hotel, fine dining, or premium hospitality workplace.
Excellent communication and guest-handling skills.
Confident, outg

📌 Captain Matigara
🏢 Aman Tea Group
📍 Matigara