Key Responsibilities
Receive customers and understand their vehicle service requirements.
Prepare accurate job cards and explain the required service/repair work to customers.
Coordinate with technicians and the Service Advisor/Service Manager for timely completion of jobs.
Provide regular updates to customers regarding service status and estimated delivery time.
Explain repair estimates, additional work and service charges to customers and obtain approval where required.
Ensure vehicles are serviced and repaired according to company/manufacturer standards.
Conduct follow-up with customers after service to ensure satisfaction.
Handle customer queries, complaints and service-related concerns professionally.
Coordinate vehicle delivery after completion of service and ensure proper documentation.
Promote periodic maintenance, accessories, service packages and other after-sales offerings.
Maintain proper records of customer interactions, service jobs and follow-ups.
Achieve assigned customer satisfaction, service and revenue targets.

Work Location: In person

📌 Service Manager Kadapa (India)
🏢 Tirumala Automotives
📍 India