Job Title: Customer Support Executive Voice Process - Banking

Process Details

Process Type: Inbound Voice (Customer Support)
Qualification: Degree passed out & Above
Languages Required: English & Hindi (Regional language proficiency preferred)
Working Days: 6 days a week, 1 rotational week off
Transportation: 2-way cab facility up to 35 KM radius (Nodal point pick-up & drop) for pocharam location and 2000 Allowance for Hitech City locaiton

Key Responsibilities
Handle inbound customer calls and provide accurate information regarding banking products and services.
Clarify customer queries and determine appropriate solutions.
Research, troubleshoot, and resolve issues efficiently.
Escalate unresolved queries to the appropriate department when needed.
Complete transactions and maintain accurate documentation.
Cross-sell suitable banking products based on customer requirements.

Education




Graduates are eligible to apply.
Note: Pursuing Higher Education & B. Pharmacy students are not eligible.

Required Skills & Competencies
SVAR Score: 50 & above
Excellent verbal communication in English & Hindi
Regional language proficiency preferred
Basic computer knowledge and familiarity with MS Office tools
Robust telephone etiquette and active listening skills
Sound decision-making, logical reasoning, and numerical ability
Customer-oriented mindset with patience and empathyRole & responsibilities

Preferred candidate profile anywhere from India

Location : Hitechcity , Pocharam , Begumpet , Ranigunj

Perks and advantages

Will discuss during the interview Call.

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