Role Overview An entry-level Desktop Support Engineer role designed as a launchpad into Cloud/DevOps engineering. The candidate will handle day-to-day IT support while being mentored on cloud and automation fundamentals.

Key Responsibilities
Provide first-line technical support for desktops, laptops, printers, and peripherals across the organization
Install, configure, and troubleshoot Windows/macOS operating systems and standard business applications (MS Office, Outlook, Teams, etc.)
Manage user accounts, permissions, and access in Active Directory / Azure AD
Set up and support VPN, Wi-Fi, and network connectivity for end users
Log, track, and resolve tickets through the IT helpdesk/ticketing system within SLA
Perform basic troubleshooting of LAN issues, printers, and shared drives
Support onboarding/offboarding of employees (asset allocation, account creation, software provisioning)
Maintain IT asset inventory and update documentation/knowledge base articles




Assist in patch management and antivirus/endpoint security updates
Escalate unresolved issues to L2/L3 teams with proper documentation
Gradually assist senior engineers with basic server, cloud console, and automation tasks as part of growth track

Required Skills
Basic understanding of Windows Server, Active Directory, DNS/DHCP
Familiarity with networking fundamentals (IP addressing, subnetting, VPN, firewall basics)
Hands-on with hardware/software troubleshooting
Valuable communication skills will interact directly with end users
Willingness to learn scripting (PowerShell/Bash) and cloud platforms (Azure/AWS)

Preferred / Nice-to-Have
Any certification like CompTIA A+, Network+, or ITIL Foundation
Basic exposure to Azure/AWS fundamentals (even self-taught/coursework)
Basic scripting exposure (PowerShell, Python, or Bash)
Familiarity with Git/GitHub basics

📌 It Desktop Support Engineer Mumbai (India)
🏢 Idealake Information Technologies
📍 India