To respond to customer queries and complete assigned transactions as per the defined SOP and SLA with supervision from team lead
Key Responsibilities
To Develop A Positive Understanding Of The Applications, Workflows And Processes Of The Area Assigned
To Develop A Positive Understanding Of The Applications, Workflows And Processes Of The Area Assigned
To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.
To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance
To Escalate Unresolved Queries/Issues To The Next Level Of Support
To Escalate Unresolved Queries/Issues To The Next Level Of Support