Role & responsibilities
Handle customer queries and complaints through chat.
Provide accurate information related to bookings, services, pricing, and other customer concerns.
Resolve customer issues within the defined TAT.
Maintain a skilled, polite, and empathetic tone while interacting with customers.
Manage multiple chats simultaneously while maintaining service quality.
Coordinate with internal teams for issue resolution.
Escalate complex or unresolved issues to the relevant team.
Maintain proper records of customer interactions.
Meet defined productivity, quality, response time, and CSAT targets.
Follow company SOPs and customer service guidelines.

Preferred candidate profile
Solid written communication.
Customer handling and conflict-resolution skills.
Ability to work under pressure and manage high chat volumes.
Quick learner with a proactive and solution-oriented approach.

📌 Chat Support Executive Gurugram
🏢 Spinny
📍 Gurugram