We are hiring an
Onboarding & Implementation Manager
to lead customer implementations across
US & EMEA
. The role will manage delivery performance, customer escalations, team leadership, and cross-functional execution to ensure smooth and timely go-lives.

Key Responsibilities
Lead end-to-end customer onboarding and implementation.
Manage customer escalations and ensure timely resolution.
Lead and mentor
Implementation Specialists and Business Analysts
.
Track delivery KPIs, timelines, risks, and project health.
Partner with
Sales, Customer Success, Product, and Engineering
teams.
Drive process improvements, SOPs, and implementation best practices.
Manage senior customer stakeholders and executive-level communication.
Support implementations involving
Salesforce, AI, chatbots, voice, and integrations
.

Requirements
8–12 years




of experience in SaaS implementation, skilled services, or technical delivery.
3+ years of people management
experience.
Solid knowledge of the
Salesforce ecosystem
.
Experience managing complex implementations across multiple geographies.
Robust customer escalation and stakeholder management skills.
Excellent communication and presentation skills.
Comfortable working in
US/EMEA business hours
.

Preferred
Experience with
Conversational AI, Voice Bots, Messaging, or Contact Center technologies
.
Familiarity with
Jira and delivery KPI frameworks
.
Exposure to
AI/Agentic platforms and integrations
.

📌 Onboarding & Implementation Manager Pune (India)
🏢 Talentmatics
📍 India