Brand Executive

About Us

The Coco Factory is India's first brand dedicated to coconut-based food and personal care products. We create 100% natural, vegan-friendly products designed for modern lifestyles, combining purity, farmer partnerships, and quality.

Role Overview

We are looking for a Brand Executive to manage customer communication, e-commerce activities, business enquiries and marketing coordination. The role also involves supervising the Customer & Operations Intern and ensuring the overall order-flow process is handled efficiently.

Job Type: Full time

Location: Kochi, Kerala

Experience: 3 Months to 1 year

Key Responsibilities
Handle customer calls, WhatsApp messages, social media DMs and customer enquiries.
Respond to customer queries and ensure timely follow-ups.
Resolve customer issues and coordinate with relevant teams when required.
Review and validate order data and identify errors or gaps.
Monitor the complete order-processing workflow.
Manage day-to-day activities across e-commerce platforms.
Monitor orders, cancellations,



returns and inventory-related information.
Handle B2B and other business enquiries and maintain follow-ups.
Coordinate assigned marketing campaigns, content and promotional activities.
Supervise and review the work of the Customer & Operations Intern.
Monitor pending orders, exceptions and process issues.
Conduct weekly reviews and prepare performance reports.
Identify process gaps and coordinate corrective actions.
Ensure customer, e-commerce and marketing activities are completed on time.

Requirements
Robust communication and customer-handling skills.
Good organizational and follow-up skills.
Ability to manage multiple tasks and deadlines.
Positive problem-solving and coordination skills.
Comfortable working with e-commerce platforms.
Basic knowledge of Excel/Google Sheets.
Proactive and responsible attitude.
Ability to work independently and as part of a team.
Prior experience

📌 Brand Executive Kochi
🏢 Coco Factory
📍 Kochi