22 Aug
|
Important Group
|
India
22 Aug
Important Group
India
We are looking for an enthusiastic Customer Support Specialist to join our team! The
ideal candidate for this position will need to be the best negotiator and have strong
query management skills. They will have to provide continuous support to handle any
queries and escalations with regards to the product and service provided by the
company and provide timely resolution.
What You’ll Do
Handle inbound queries from customers and provide technical and product
support via multiple channels (phone, email, chat, Whatsapp)
Systematically escalate problems to the relevant owners and teams and follow
through on the resolutions to ensure they are delivered.
Continually collaborate with multiple departments to understand and develop
product knowledge.
Ownership to improve processes by analysing escalated cases and working
cross -functionally to reduce resolution time and improve the customer
experience.
Support in various ad -hoc audits and other internal control initiatives on an
ongoing basis.
Be a excellent culture fit - have the start -up energy and be ready to be always on
the move.