Are you curious, motivated, and forward-thinking? At FIS you’ll have the prospect to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, team-oriented, entrepreneurial, passionate and above all fun.
About The Team
It’s an amazing chance to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions
What You Will Be Doing
Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department
Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems
When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues
Updates customer information and ensures accurate entry of contact information
Meets standards of job, such as quality standards, adherence to schedule and average handle time
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer
Other related duties assigned as needed
What You Will Bring
Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Computer
📌 Inp Customer Service Associate Ii Consumer International Voice Process Gurugram (India)
🏢 FIS
📍 India