We are looking for a friendly, skilled and customer-focused Front Office Staff member to join our resort team. The ideal candidate will be responsible for creating a warm welcome for guests and ensuring a smooth and memorable stay from check-in to check-out.

Key Responsibilities:
Welcome guests and handle check-in and check-out procedures.
Manage reservations, guest enquiries and front desk operations.
Provide information about resort facilities, services and local attractions.
Handle guest requests, feedback and concerns professionally.
Coordinate with housekeeping, food & beverage and other departments.
Maintain accurate guest records and front office documentation.
Handle phone calls, emails and other guest communications.
Ensure excellent customer service at all times.

Requirements:
Previous experience in a hotel, resort or hospitality workplace is preferred.




Excellent communication and interpersonal skills.
Pleasant personality with a strong customer-service attitude.
Good organizational and problem-solving skills.
Basic computer knowledge.
Ability to work adaptable shifts, including weekends and holidays.

Pay: ₹14,000.00 - ₹17,000.00 per month

Perks:
Food provided
Paid time off

Ability to commute/relocate:
Alappuzha, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:
Higher Secondary(12th Pass) (Preferred)

Language:
English (Required)
Hindi (Preferred)
Malayalam (Preferred)

Work Location: In person

📌 Front Office Assistant Alappuzha
🏢 Palmgrove Lake Resort
📍 Alappuzha