Relationship Manager – Key Corporate Customers

Key Result Areas (KRA) & Key Performance Indicators (KPI)

Position Objective

The primary objective of this role is to build, strengthen, and maintain long-term relationships with key corporate customers, consultants, OEMs, and decision-makers. The Relationship Manager will represent JENX Digitech Pvt. Ltd. professionally and ensure continuous customer engagement, business development, and customer satisfaction.

Key Result Areas (KRA)
Customer Relationship Management
Develop and maintain solid relationships with IT Heads, CIOs, IT Managers, Purchase Managers, SCM Teams, Plant Heads, and other key stakeholders.
Conduct regular customer visits, meetings, and review sessions.
Ensure JENX remains the preferred technology partner for customers.

KPI
Minimum 15–20 customer meetings per week.
Monthly touch base with all assigned key accounts.
Customer satisfaction rating above 95%.
Zero customer relationship escalations.
Customer Database Management




Build and maintain a complete CRM/database of customer contacts.
Keep updated information including designation, email IDs, mobile numbers, locations, projects, and technology roadmap.
Regularly update meeting notes and customer requirements.

KPI
100% updated customer database.
CRM updated within 24 hours of every customer interaction.
No missing customer information.
Customer Engagement & Communication
Maintain regular communication through emails, WhatsApp, LinkedIn, phone calls, and meetings.
Share JENX achievements, recent technology updates, OEM partnerships, case studies, and solution offerings.
Send festive greetings and key business updates.

KPI
Monthly engagement with every assigned customer.
Weekly communication plan executed.
Quarterly customer newsletter shared.
100% communication records maintained.
Consultant & Corporate Network Development
Develop relationships with consultants, EPC companies, archite

📌 Key Relationship Manager Vadodara (India)
🏢 Jenx Digitech
📍 India