Cluster Manager – Healthcare Operations

Company: Medall Healthcare Pvt. Ltd.
Location: [Cluster / City]
Job Type: Full time
Department: Healthcare Operations
Experience: 5–8 Years

Job Summary

We are looking for an experienced Cluster Manager – Healthcare Operations to manage and drive the performance of multiple healthcare/diagnostic centres. The role will be responsible for COCO operations, revenue growth, centre productivity, Parking Point/Collection Point revenue, customer experience, and team management.

Key Responsibilities
Manage day-to-day operations of multiple COCO healthcare/diagnostic centres.
Achieve monthly and annual revenue targets for the assigned cluster.
Drive Parking Point / Collection Point revenue and patient footfall.
Monitor centre-wise revenue, volumes, productivity, conversion, and profitability.
Develop and implement action plans for underperforming centres.
Ensure smooth centre operations, staffing, patient flow, and service delivery.
Manage Centre Managers and operational teams across the cluster.
Monitor attendance,



manpower productivity, performance, and employee discipline.
Ensure compliance with company SOPs, quality standards, and operational processes.
Improve customer experience and ensure timely resolution of complaints.
Coordinate with HR, Finance, Marketing, IT, Lab, Radiology, and other support functions.
Conduct regular centre visits, operational audits, and performance reviews.
Monitor operating expenses and identify prospects for cost optimisation.
Prepare and present daily/weekly/monthly MIS and performance reports to management.

Key Performance Areas
Cluster Revenue & Profitability
COCO Centre Performance
Parking Point / Collection Point Revenue
Patient Footfall & Test Volumes
Centre Productivity
Customer Satisfaction
Cost Control
Manpower Utilisation
Operational Compliance

Candidate Requirements
Any Graduate; MBA / Healthcare Management preferred.
5–8 years of ex

📌 Cluster Manager Operations Bengaluru
🏢 Medall Diagnostics
📍 Bengaluru