Job Title: Front Office Manager

Department: Front Office

Reports To: Chief Executive Office

Job Summary

The Assistant Front Office Manager is responsible for managing all front office operations to ensure exceptional guest experience, productive service delivery, and smooth coordination with internal departments. The role involves leading the front office team, maintaining brand standards, handling guest relations, and driving operational excellence.

Key Responsibilities
Oversee day-to-day Front Office operations, including reception, concierge, and guest services
Ensure a seamless guest journey from check-in to check-out
Lead, mentor, and supervise the Front Office team
Handle guest feedback, complaints, and escalations professionally
Coordinate closely with Housekeeping, F&B;, Engineering, Sales, and Accounts
Monitor room inventory, occupancy levels, and yield/upselling opportunities
Ensure adherence to SOPs, brand guidelines, and hospitality standards
Prepare and review duty rosters, attendance, and shift schedules




Conduct regular training sessions and performance reviews
Ensure compliance with safety, security, and statutory requirements
Prepare and analyze daily operational reports, audits, and MIS
Manage VIP arrivals, corporate guests, and special requirements
Represent the Front Office in management meetings

Skills & Competencies
Strong leadership and people management skills
Excellent communication and guest-handling abilities
Sound knowledge of Front Office operations and PMS systems (Opera / IDS / similar)
Problem-solving and decision-making skills
Ability to multitask in a quick-paced hospitality setting
High standards of qualified grooming and presentation

Qualifications & Experience
Degree/Diploma in Hotel Management or Hospitality
5–8 years of experience in Front Office operations
Prior experience as Assistant Front Office Manager preferred

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹45,00

📌 Assistant Front Office Manager Jubilee Hills
🏢 SKYLA
📍 Jubilee Hills