Job Summary

The Front Office Manager supervises front desk operations, manages reception staff, coordinates patient registration and appointments, handles patient inquiries, and ensures a positive experience for patients and visitors while maintaining compliance with hospital policies and healthcare regulations.

Key ResponsibilitiesFront Desk Operations
Manage daily front office and reception activities.
Ensure effective patient registration, admissions, and discharge procedures.
Monitor patient appointment scheduling and coordination.
Maintain smooth patient flow and minimize waiting times.

Staff Supervision
Recruit, train, and supervise receptionists, front desk executives, and registration staff.
Prepare staff schedules and assign duties.
Conduct performance evaluations and provide coaching.

Patient Service Management
Address patient and visitor concerns professionally.
Ensure high standards of customer service.
Handle complaints and escalate issues when necessary.
Promote a welcoming and patient-friendly workplace.

Administrative Duties




Maintain accurate patient records and documentation.
Ensure compliance with hospital policies and confidentiality requirements.
Coordinate with clinical, billing, insurance, and support departments.
Prepare daily, weekly, and monthly operational reports.

Billing and Insurance Coordination
Oversee patient billing processes at the front desk.
Verify insurance information and authorization requirements.
Coordinate with finance and insurance teams to resolve discrepancies.

Quality and Compliance
Ensure adherence to healthcare regulations and patient privacy standards.
Implement and monitor standard operating procedures (SOPs).
Participate in quality improvement initiatives.

Required Qualifications
Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
3–7 years of experience in hospital front office, patient services, or h

📌 Front Office Manager Gachibowli (India)
🏢 Renova Hospitals
📍 India