Job Description – Steward

Tea Experiences Room Café

Department: Café Operations

Designation: Steward

Reports To: Captain / Café Operations Manager

Location: Tea Experiences Room

Job Summary

We are looking for a well-groomed, energetic, and guest-focused Steward to join the Tea Experiences Room Café. The Steward will be responsible for providing warm and effective table service, assisting guests, maintaining cleanliness, and ensuring a smooth and memorable tea experience.

Key Responsibilities
Welcome and assist guests with a polite, friendly, and skilled attitude.
Set up tables before service and ensure proper placement of crockery, cutlery, glassware, and napkins.
Take and serve food, beverages, and tea orders accurately and efficiently.
Present and serve tea and other beverages according to the café's service standards.
Maintain positive knowledge of the menu, tea varieties, and signature tea experiences.
Explain basic menu and tea details to guests when required.
Assist guests in selecting suitable teas and beverages based on their preferences.




Ensure timely service and regularly check on guest requirements.
Clear and reset tables promptly while maintaining a clean and organized dining area.
Maintain cleanliness of service stations, tables, chairs, and guest areas.
Coordinate with the Captain, kitchen, bar, and other team members for smooth service.
Handle crockery, cutlery, glassware, and service equipment carefully.
Respond to guest requests professionally and escalate complaints or concerns to the Captain.
Assist in opening and closing duties of the café.
Follow all hygiene, grooming, uniform, and safety standards.
Support the team during busy hours, special events, and tea experience sessions.

Candidate Profile
Experience: 0–2 years in a café, restaurant, hotel, or hospitality environment.
Freshers with the right attitude and personality are welcome to apply.
Excellent communication and interpersonal skills.
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📌 Steward Matigara
🏢 Aman Tea Group
📍 Matigara