Description

Job purpose

To manage and process student applications efficiently and accurately in line with institutional admissions requirements and service level agreements. The role ensures timely communication with students, agents, and regional teams, conducts student interviews where required, and builds strong working relationships with internal and external stakeholders to support recruitment targets while maintaining high standards of service and compliance.
Main Duties and Responsibilities
Student applications are responded to in line with defined service level agreements
Applications are assessed accurately and in accordance with the latest admissions requirements
Agents, students and regional teams are updated and kept abreast of developments at all times
Student interviews are carried out, recorded and communicated accurately
Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved




Self-driven with an ability to organize one's own workload and multitask
Ability to work under pressure and meet deadlines
Ability to take ownership, solve problem and make quick yet responsible decisions

Person Specifications

Education / Qualifications
Educated to Degree level or equivalent

Knowledge & Experience
Min 1 yrs experience in Customer support handling.
Excel /Microsoft knowledge.
Excellent Communication Skills

Skills & Abilities
Ability to work well under pressure in a rapid-paced target driven, service focused setting
The ability to communicate clearly and professionally in both verbal and written formats, ensuring students understand key details and processes.
Strong relationship-building abilities, with the capacity to engage with students in a friendly, empathetic, and supportive manner while maintaining professionalism
The ability to prioritize tasks, manage time efficiently, and keep accurate records

📌 Client Support Officer Mumbai (India)
🏢 Oxford International Education Group
📍 India