Job Description ServiceNow Developer (ITSM, ITOM, ITAM, AI Ops & Agentic AI)

Position: ServiceNow Developer

Experience: 8 Years+

Location: Noida

Employment Type: Full time

Role Summary

We are looking for an experienced ServiceNow Developer with solid expertise in ITSM, ITOM, and ITAM modules, along with hands-on experience in ServiceNow AI capabilities including AI Ops, Now Assist, Virtual Agent, Predictive Intelligence, and Agentic AI. The ideal candidate will design, develop, customize, and optimize ServiceNow solutions while leveraging AI-powered automation to improve IT operations and employee experiences.

Key Responsibilities
Design, develop, configure, and customize applications on the ServiceNow platform.
Implement and support ServiceNow ITSM, ITOM, and ITAM modules.
Develop scalable solutions using Flow Designer, IntegrationHub, and Script Includes.
Build custom applications using App Engine Studio.
Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
Develop Service Catalogs,



Record Producers, Order Guides, Catalog Client Scripts, and Workflows.
Configure CMDB, Discovery, Service Mapping, Event Management, and Operational Intelligence.
Implement Software Asset Management (SAM) and Hardware Asset Management (HAM).
Configure integrations with Azure, AWS, Active Directory, SCCM/MECM, Intune, VMware, and third-party monitoring tools.
Develop REST and SOAP integrations with external systems.
Participate in code reviews and maintain development standards.
Support platform upgrades and manage update sets.

AI & Automation Responsibilities

ServiceNow AI Ops
Configure Event Management and Operational Intelligence.
Implement Alert Correlation.
Configure Root Cause Analysis.
Reduce alert noise using AI-powered correlation.
Configure anomaly detection and predictive event analytics.

Now Assist
Implement Now Assist for ITSM.
Configure AI-generated incident

📌 Senior Service Now Developer Noida
🏢 NLB Services
📍 Noida