Role & responsibilities
Sales & Business Performance
Achieve departmental sales targets and KPIs.
Monitor daily, weekly, and monthly sales performance.
Drive conversion, average bill value (ABV), units per transaction (UPT), and customer retention.
Analyze sales reports and take corrective actions to improve performance.
Identify prospects to maximize revenue and profitability.
Team Management
Lead, coach, and motivate department associates.
Conduct regular team briefings and performance reviews.
Ensure proper manpower planning and shift scheduling.
Monitor attendance, productivity, and discipline within the team.
Support recruitment, onboarding, and training of recent employees.
Customer Service
Ensure exceptional customer experience at all times.
Address customer queries, complaints, and escalations promptly.
Monitor customer feedback and implement improvements.
Promote customer loyalty initiatives and membership programs.
Inventory & Stock Management
Maintain optimum stock levels within the department.
Monitor stock movement,



replenishment, and inventory accuracy.
Conduct cycle counts and stock audits as per company guidelines.
Minimize shrinkage, pilferage, and stock losses.
Coordinate with warehouse and merchandising teams for stock availability.
Visual Merchandising
Ensure department displays comply with company VM standards.
Maintain attractive product presentation and store ambience.
Execute promotional campaigns and seasonal displays.
Monitor product placement and signage accuracy.
Operational Excellence
Ensure compliance with all SOPs, policies, and operational guidelines.
Maintain housekeeping and safety standards.
Monitor cash handling and billing processes where applicable.
Ensure adherence to audit requirements and compliance checks.
Reporting & Analysis
Prepare and submit sales, stock, shrinkage, and performance reports.
Analyze department performance and recommend

📌 Department Manager Ownd Bengaluru
🏢 ABFRL
📍 Bengaluru