Roles and Responsibilities :
Handle customer inquiries via phone calls, emails, or chats in a qualified and courteous manner.
Resolve customer complaints and concerns in a timely and productive manner.
Provide accurate information to customers regarding products/services offered by the company.
Meet performance targets for quality, productivity, and sales metrics.
Job Requirements :
Fresher -2 years of experience in Customer Service.
Excellent communication skills with ability to handle multiple conversations simultaneously.
Proficiency in handling inbound voice processes (phone calls) with minimal supervision.
Basic knowledge of domestic process flows related to banking industry.
📌 Customer Service Gurugram (India)
🏢 Naukri E-hire Campaign
📍 India
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