Job Summary

We are seeking an experienced Operations Head IT to lead and manage our IT infrastructure, service delivery, and operations team. The ideal candidate will ensure high system availability, security, and efficiency while aligning IT operations with business objectives.

Key Responsibilities

IT Operations Management
Oversee day-to-day IT operations, including infrastructure, networks, and systems
Ensure maximum uptime, performance, and reliability of IT services

Infrastructure & Cloud Management
Manage on-premise and cloud settings (AWS, Azure, GCP)
Plan capacity, scalability, and system upgrades

Service Delivery & SLA Management
Define and monitor SLAs, KPIs, and performance metrics
Ensure timely resolution of incidents and service requests

Security & Compliance
Implement IT security policies and best practices




Ensure compliance with regulatory standards (ISO, GDPR, etc.)

Team Leadership
Lead, mentor, and manage IT operations teams
Conduct performance reviews and skill development initiatives

Incident & Problem Management
Lead response to major incidents and outages
Perform root cause analysis and implement preventive measures

Budget & Vendor Management
Manage IT budgets, cost optimization, and procurement
Handle vendor relationships and contracts

Required Skills & Qualifications

Education
Bachelor’s/Master’s degree in Computer Science, IT, or related field

Experience
10–15+ years in IT operations
5+ years in leadership/management roles

📌 Operation Head It Vadodara (India)
🏢 Z Ventures
📍 India